Return Policy
Effective Date: October 19, 2024
Thank you for shopping at Khiana Kreates. We hope you love your purchase! If for any reason you are not satisfied with your order, please review our return policy below.
Eligible Returns
- Unused and Unopened: Items must be unused, unopened, and in their original condition.
- Within 30 Days: Returns must be initiated within 30 days of the order date.
Return Process
- Contact Us: Please contact us at support@khianakreates.com to initiate a return.
- Return Authorization: We will provide you with a return authorization number.
- Shipping: You are responsible for the return shipping costs. Please ensure the package is securely packed and include the return authorization number.
- Refunds: Refunds will be processed to your original payment method within 5-7 business days of receiving the returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 15 days of receipt. We will provide instructions for returning the item and will process a replacement or refund.
No Returns for Custom Orders and Sale Items
Custom orders and sale items are non-refundable.
Exceptions
We reserve the right to refuse returns or exchanges for any reason, including but not limited to items that are not in their original condition or have been used.
Additional Notes
- Shipping costs are non-refundable, unless the return is due to our error.
- Sale items are final and cannot be returned or exchanged.
Thank you for choosing Khiana Kreates!